Updated: 2:10 PM February 8, 2010
Toyota Recall Update
We are aware that the recent Toyota Safety Recall of certain accelerator pedal assemblies speaks directly to the safety of some
Toyota vehicles and has caused concern among many of our customers. Most of our employees and their families drive Toyotas,
many included in the recall, just like our customers. So we understand your concerns first hand, and the disappointment you may
feel from having to wonder “is my car safe to drive?”
Toyota has made it clear in their statements that this situation is rare and generally does not occur suddenly. For more detailed
information, see the FAQs at the bottom of this page or go to Toyota.com/recall.
The size, scope, and speed of this recall effort by Toyota is unprecedented. Unfortunately many customers have mistaken the
urgency of this effort to imply an immediate and certain risk. That simply is not the case. Toyota’s response is driven by an abundance of concern and caution for its customers. Nothing is more important to Toyota than the safety and reliability of the vehicles
we drive every day.
Toyota has identified the necessary remedy and parts are arriving daily to rapidly repair customer cars. You will be receiving a letter from Toyota with further instructions as to when to bring in your vehicle for the modifications.
We at Modern Toyota of Boone apologize for all the concern and inconvenience associated with this recall. In order to partially offset your
inconvenience, we plan to present every customer involved in the recall with the following:
• $10 gas card
• $25 gift card good toward any service or parts purchase
• $500 gift certificate good toward the purchase of any new or pre-owned vehicle
• Free comprehensive vehicle safety inspection
Additionally, we have extended our service hours to 7:00 pm Monday thru Friday.
As always, we offer the following benefits:
• 11 individual service bays staffed by Factory-trained Technicians
• Available shuttle service
• Wi-Fi throughout the dealership
• Complimentary bottled water and coffee
• A service team unmatched in overall experience and customer service, led by Mark Thompson, Service Manager, and Jeff Green, Parts Manager, 25+ years with Modern Toyota of Boone.
| Modern Automotive, family-owned since 1933, has always put
customer service first. This has been consistently demonstrated
at our Modern Toyota dealership, in Winston-Salem, 8-time recipient of Toyota’s
prestigious President’s Award for customer service and excellence
in all aspects of dealership operations. Now more than ever,
Modern is committed to demonstrating our appreciation and
dedication to our customers as we assist you through this recall.
Thank you for your business and please let us know how we can best serve you.
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Solution For Sticking Accelerator Pedals
Toyota announced that it has identified and rigorously tested a solution to address sticking accelerator pedals in recalled Toyota vehicles. Toyota also announced that it will begin deploying this solution to dealers this week. The following provides more details on today’s announcement and what it means for our customers. For the seperate "
Floor Mat Entrapment" recall
click here.
Frequently Asked Questions
- What is the solution Toyota announced to fix sticking accelerator pedals?
- Toyota’s engineers have developed and rigorously tested a solution that is both effective and simple. A precision-cut steel reinforcement bar will be installed into the accelerator pedal assembly, thereby eliminating the excess friction that has caused pedals to stick in rare instances.
- When will the reinforcement repair parts be available for dealer inventories?
- Modern Toyota of Boone has received the needed parts from Toyota.
- When can I get my vehicle fixed?
- Modern Toyota of Boone is now servicing affacted vehicles.
- Due to the high demand of this repair Modern is strongly recommending customers call our service department, 828-264-1491, to set up an appointment.
- Modern will make every effort to handle drive in customers as time allows. However, in order to reduce your wait time, we are strongly recommending that you contact our service department before coming in.
- Will Modern Toyota of Boone have extended service hours?
- Yes, Modern's service department will be open from 7:30 am - 7:00 pm Monday - Friday, and 8:00 am - 4:00 pm Saturday.
- How will repairs to customer vehicles, dealer inventory, rental vehicles and used vehicles be prioritized?
- Ultimately, repair prioritization is determined by each dealer. Modern Toyota will prioritize the repair of customer vehicles over unsold and rental units.
- Is the repair covered by warranty? Will drivers have to pay any money out of pocket for this work?
- Toyota will cover all repair costs associated with this work.
- How long will these repairs take?
- Depending on your vehicle the repair can take from 30 minutes to 3 hours.
- Does the reinforced pedal feel any different?
- Drivers should not notice any change in the feel of the pedal.
- What if I am also affected by the floor mat recall? Which will be addressed first?
- We are working to coordinate the pedal entrapment and the sticking pedal recalls minimizing the number of customers who will have to have two service visits.
- Which models are affected by the sticky accelerator pedal recall/stop sale?
- Certain 2009-2010 RAV4,
- Certain 2009-2010 Corolla,
- 2009-2010 Matrix,
- 2005-2010 Avalon,
- Certain 2007-2010 Camry,
- Certain 2010 Highlander,
- 2007-2010 Tundra,
- 2008-2010 Sequoia
- Highlander hybrids and Camry hybrids are not affected by this action and will remain for sale.
- Further, Camry, RAV 4, Corolla and Highlander vehicles with VINs that begin with "J" are not affected.
- What is a “VIN” and how do I find it on my automobile?
- A Vehicle Identification Number (VIN) is a 17-character sequence of numbers and letters that is used by the automobile industry to uniquely identify motor vehicles. It can be viewed through the windshield on the driver’s side at the front of the dashboard.
